Data Privacy Policy
Your privacy is important to us at ExpanseMeadowCompass
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather information you provide voluntarily. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us offer a customized service that aligns with your business needs.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this information to improve site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal data to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services matter most to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
ExpanseMeadowCompass values your privacy and does not sell your personal data to third parties. We share information only when necessary to provide our services or when required by law.
We may share essential information with trusted service partners who help us operate. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it solely for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and employ suitable technical and organizational safeguards to safeguard it. This involves secure storage, encrypted transmission, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to shield information during transit between your browser and our infrastructure.
Limited Access
Access is restricted to authorized staff who require data to deliver services.
Although we deploy robust security measures, no online transmission method is entirely risk-free. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be entitled to access, amend, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: about three years after the last service interaction
- Payment transaction records: roughly seven years for tax and accounting requirements
- Website analytics data: around two years and two months for service improvement analysis
- Marketing communication preferences: until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site employs cookies and related technologies to enhance your browsing experience and gain insight into how guests interact with our site. Cookies assist us in recalling your preferences and assessing site performance.
You can adjust cookie settings in your browser options. Still, turning off certain cookies might impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party sites or services. This privacy policy covers only ExpanseMeadowCompass and our site. We are not accountable for the privacy practices of external sites.
We recommend checking the privacy policies of any external sites you access via links on our site.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When substantial updates are made, we will adjust the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
ExpanseMeadowCompass Privacy Team
22 Blossom Lane, London
London, United Kingdom WC2N 5DU
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within five business days.